The DND (Do Not Disturb) feature allows you to respect your Contacts' communication preferences while maintaining their information in your records. This feature is especially helpful in preventing your emails and SMS communications from being flagged as spam by providers. By giving your Contacts the option to unsubscribe or enable DND themselves, you can ensure a smoother communication process in the future.
2. Click 'Prospects' in the left menu to start
3. Select a contact from the list to open their profile
4. Navigate in DND section on the contact's profile
Under the "DND" section, you will find checkboxes for DND all channels or individual channels such as Email, SMS, and more.
5. Toggle 'DND' to enable or disable all channels
6. Choose specific channels (email, SMS, calls, voicemail) to turn DND on/off
Check the appropriate box(es) to enable the DND feature as desired
7. Enable or disable DND for inbound calls and SMS
If you receive spam calls or texts and need to block a contact's number, you can select "DND For Inbound Calls and SMS" to block the number.
Pro tip: By using the DND feature, you can maintain communication with your Contacts while respecting their preferences. This not only helps you manage your contact records effectively but also ensures that your future communications are more likely to reach your recipients without being marked as spam.
