View detailed call reports to track your communication efforts. Analyze call metrics, monitor performance, and gain insights to improve your outreach strategy and enhance client engagement.
1. To start, click on "Operations".
2. Once that's done, click on "Phone Stats".
3. Click this calendar to filter call reports by date.
4. Listed here are the numbers in your business.
5. After, click on "Filters".
6. You can configure these filters for your desired call report generation.
7. There are two types of call available in this report; Incoming and Outgoing calls.
8. Both call types; the incoming and outgoing calls has the same report that you can generate.
9. You can see here the total for Call by Status
10. As well as "First-time calls by status".
11. Top call sources
12. and the detailed incoming and outgoing reports for all calls within the account.
13. if you want to more details in your report, you can add columns here.
14. Click this icon to export call report.
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Detailed Call Report & Analytics | SURPLUS SYSTEMS
