Enabling/Disabling Do Not Disturb (DND) in Surplus Systems

Learn how to activate or deactivate the Do Not Disturb (DND) feature in Surplus Systems CRM to manage when and how you receive notifications. This article provides a straightforward guide on adjusting DND settings to suit your workflow, ensuring you stay focused and productive.

1. Start by selecting Contacts

1 To kick off, click on the element.

2. Proceed to select the name within Contacts

2 Click on "Ricardo Castro".

3. You are now in the Contact Tab. Now navigate down until DND is located.

3 Afterwards, click on "RC".

4. In the DND Tab, there are several options to enable/disable DND.

4 Next up, click on "DND".

5. You can enable/disable DND to all channels by clicking this box.

5 Click on "DND".

6. You have the option to enable/disable DND with contact's email only.

6 Click on the element.

7. Next option to enable/disable DND is text message only.

7 Upload

8. Another option to enable/disable DND is Call & Voicemails only.

8 Upload

9. Lastly, enable/disable DND with Inbound Calls and SMS

9 Click on the element.

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