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Live Chat Overview | SURPLUS SYSTEMS

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Live Chat Overview

Manage real-time conversations with website visitors through the Live Chat feature. View incoming messages, respond instantly, assign chats to team members, and track engagement—all from one centralized inbox.

1. Live Chat Overview

2. To start, click on "Live Chat".

3. ### Message Panel

4. ### Conversation Header

5. ### Conversation Panel

6. ### Contact details Panel

7. Power Dialer

8. Quick Texts Templates (Snippets)

9. "Links" on Trigger Links.

10. "Analyze" on Triggers Links

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